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Our satisfaction guarantee

Not in love? We can promise you a lot, but the only way to truly find out is to try it out...

That's why we offer a risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product anytime and we'll give you a full refund!

How does the return process work?

Please inform us within 30 days of receiving your order by email via support@chantee.de
We will receive notification of your return and will process your refund as soon as possible after receiving the return.
Please note that once an order has been placed, it cannot be edited or canceled until delivery. All orders are processed immediately to ensure on-time delivery.

Do I have to pay shipping costs if I return an item?

Please note that we currently do not offer free returns . Return shipping is the responsibility of the buyer.

How long do I have to return something?

After receiving your order, you have the option to request a return within 30 days.

What happens if I refuse to accept my order?

If a customer refuses delivery and returns the package to us, we will deduct 30% of the total amount paid to cover shipping, packaging, and handling costs.

Can I return an item if I change my mind?

Yes, you can return the item within 30 days for any reason. However, you will be responsible for return shipping costs, and a 10% restocking fee will be deducted from your refund.

My item is defective

How frustrating! Unfortunately, it can happen that your product is damaged during transport or that the wrong product is delivered. We'll always send you a new package free of charge the first time, but unfortunately, we can't offer refunds. If it arrives defective the second time, we'll refund the full purchase price.

When and how do I get my money back?

Refunds are usually processed using the original payment method. We usually process refunds within 1-2 business days. Depending on the payment method, the amount will be refunded immediately or shortly thereafter.

Lost package / returned package?

If a package is lost or undelivered due to a logistical issue, we will resend it immediately. Please contact our customer service team via support@chantee.de.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must notify us ( CHANTÉ , support@chantee.de) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 30 days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than 30 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

Contact information

Company: Chante
Adress: RM03, 25/F, Ho King Comm CTR, Mong Kok, Hong Kong

Contact form: https://chantee.de/pages/contact

Email: support@chantee.de

Customer Service:Monday to Saturday: 9:00 a.m. to 6:00 p.m. (Central European Time)

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